Comparison
ContextCapture vs Userback
ContextCapture is an alternative to Userback for teams that want each bug report filed as a GitHub issue, when the site's repository is connected, with a screenshot, console logs and browser context, at $7.99/month flat. Userback may fit better if you want a free plan, surveys and feature voting, or a mobile SDK.
Userback collects feedback through a widget or a browser extension and adds surveys, a feature portal and a public roadmap. ContextCapture is narrower: an embedded widget that captures the debugging context and, when the site's repository is connected, files it as a GitHub issue.
ContextCapture is not affiliated with Userback. Facts about Userback come from its own public pages, checked 2026-10-21; they change, so confirm on the linked page.
Last updated:
| Capability | ContextCapture | Userback |
|---|---|---|
| Entry price | $7.99/month beta for unlimited projects and reports, up to 5 team members | Team: $29/mo billed annually or $39/mo billed monthly, 5 seats and 5 sites (checked 2026-10-21) |
| Billing unit | Flat price for up to 5 members | Flat per plan with a seat cap; reporters are unlimited; Business and above have unlimited seats |
| Delivery | Embedded widget from one script tag; every report is saved in the ContextCapture inbox, then delivered as a GitHub issue when a repository is connected, or an AppHandoff ticket when only a project is | Widget and browser extension; a mobile SDK on Business Plus |
| Report captures | Screenshot, last 50 console entries, browser and page context, the selected element, and recent requests with method, URL, status and duration plus a count of failed requests, but no request or response bodies | Annotated screenshots, video, and browser, system and location on every plan; console logs, network requests and session replay from Business |
| Trackers named | GitHub Issues or AppHandoff | Jira (two-way sync), ClickUp, Linear, GitHub, Slack, Intercom, Zendesk and Asana; which tracker is on which plan is not stated |
| Free plan and trial | No free plan; 14-day free trial | Free Forever plan: 2 seats, 2 sites, feedback viewable for 7 days; no trial length stated |
What Userback publishes about plans and capture
Each fact below is from Userback's public pages and links to the page it came from.
- Team costs $29 a month billed annually or $39 billed monthly, with 5 seats and 5 sites; people who submit feedback are unlimited. (userback.io/pricing, checked 2026-10-21)
- The Free Forever plan has 2 seats and 2 sites and collects unlimited feedback, but feedback stays viewable for only 7 days. (userback.io/pricing, checked 2026-10-21)
- Console logs, network requests and a session replay with each piece of feedback start at Business ($79 a month billed annually); they are not on Free or Team. (userback.io/pricing, checked 2026-10-21)
- Feedback is collected with a widget or a browser extension, and a mobile SDK is listed on Business Plus. (userback.io/pricing, checked 2026-10-21)
What a ContextCapture report puts in the issue
A ContextCapture report has one fixed shape on the single plan: the reporter's note comes first, followed by the page URL, severity, browser, viewport, the pinned element, the console lines and the screenshot, with recent requests listed by method, URL, status and duration. Every report is saved in the ContextCapture inbox before it is delivered.
- Screenshot of the broken checkout button
- Last 50 console entries with error level and timestamp
- Browser, OS, viewport, current URL, and referrer
- Selected element selector, HTML snippet, and user note
Where ContextCapture fits against Userback
Choose ContextCapture when the report should arrive as a developer-ready GitHub issue, once a repository is connected, instead of an item in a wider feedback and survey platform.
- Each report carries a screenshot, the last 50 console entries, browser and page context and the selected element, as in the sample report.
- One flat price: $7.99/month after a 14-day free trial, for up to 5 members, with unlimited projects and bug reports. There is no free plan.
- There is one plan, so every report carries the same capture: console entries and request details are not held back for a higher tier.
Where Userback fits better
Choose Userback when a free tier, survey tools or seat count decide the purchase.
- A free tier for real use: Free Forever collects unlimited feedback with the widget or the extension; the limits are 7-day visibility and 2 seats.
- Surveys and feature voting next to bug reports: NPS and surveys and a feature portal are part of the product.
- Mobile apps: a mobile SDK is listed on Business Plus.
- Larger teams: Business and above have unlimited seats, from $79 a month billed annually.
- Startups, schools and charities: 25% off for startups (first year) and for education and charity accounts.
Sources: userback.io/pricing, userback.io, checked 2026-10-21
Related pages
- Marker.io alternatives: five options with prices, free plans and capture side by side
- ContextCapture vs Marker.io: price, capture and tracker handoff next to Marker.io
- ContextCapture vs Jam: an embedded widget next to Jam's extension and apps
- ContextCapture vs BugHerd: developer triage next to client feedback boards
- ContextCapture vs Usersnap: bug reports next to Usersnap's feedback analysis
- Bug report widget for GitHub: install, a sample issue and the price
- Install docs: the script tag, the three setup steps and where reports go
- Browser console logs for bug reports: capture and trim the relevant error
- Screenshot annotator: mark up evidence before you share it
- Steps to reproduce a bug: examples of steps a developer can repeat